Privacy Policy
Effective date: May 5, 2026
Key My Ride ("Key My Ride," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit our website or use our automotive locksmith services in the Lehigh Valley and Pocono Mountains, PA.
1. Information We Collect
- Contact information you provide: name, phone number, email address, and service location.
- Vehicle information you provide: year, make, model, VIN (when needed for key programming), and a description of the service requested.
- Communications: messages you send us via web form, phone, email, or SMS.
- Technical data: IP address, browser type, device type, and pages viewed, collected automatically through standard web analytics.
2. How We Use Your Information
We use your information to schedule, dispatch, and complete locksmith services you request; to send transactional communications (appointment confirmations, technician ETA, quotes, status updates, receipts); to respond to inquiries; to improve our services and website; and to comply with legal obligations.
3. SMS / Text Messaging
If you provide your mobile number and opt in, we will send transactional SMS messages related to your service request. See our SMS Terms at /sms-terms for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors supporting our services (such as a dispatched technician) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We share information only with our technicians or subcontractors strictly to perform the service you requested; with service providers (scheduling, payment processing, communications) under confidentiality obligations; or when required by law. We do not sell your personal information.
5. Data Retention
We retain customer records for as long as needed to provide services, comply with tax and legal obligations, and resolve disputes.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission is 100% secure.
7. Your Choices
Opt out of SMS by replying STOP to any text message, or contact us at 484-293-1717. To request access to, correction of, or deletion of your personal information, email keymyride@gmail.com.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
9. Changes
We may update this Privacy Policy. The Effective date above reflects the latest revision.